Electronic Teacher Classroom Resources (ETCR)
System Requirements	Installation Tips	General Issues
		Windows Issues Mac Issues
The ETCR includes all of the material that is located in the Teacher Classroom binder/folder box plus the Blackline Masters for your text.
ISSUES: GENERAL ISSUES What is the password to get into Teacher Mode? ETCR Content Mode Error Error opening this document. File does not begin with %pdf- Is this program networkable? Does this product run on Windows NT, Windows 2000/XP or OSX? When printing the pages only have the heading and page numbers When launching the setup an error stating “C:/Windows/system32 autoexec.nt/config.nt file was either not found or is missing”
back to top
WINDOWS ISSUES The password has been changed and it’s not known what it is Error “Check ETCR.ini file while opening pages When opening pages one of the following happens: ETCR restarts, Message to install Reader, or nothing happens After the “error INS0432” appeared, the program halted the installation “ETCR database not found” using Win95B Error: Extract failed: return from Extract=-4 when installing Acrobat Reader When trying to run the ETCR I receive a message stating msvert40.dll is not a Win32 application
back to top
MACINTOSH ISSUES “Execution Error” when running on Macintosh “The symbol font must be installed…” in Acrobat Reader “Cannot use any more fonts” or “Only 128 fonts” “Creation error - please try a different folder name” during installation Neither the user password nor the default password will open ‘teacher mode’
back to top
SYSTEM REQUIREMENTS:
Windows Windows 98 or higher Pentium processor 8 MB RAM 10MB of free hard drive space SVGA Color Monitor 8X CD-ROM drive
MAC Mac OS version 8.6 to 9.X Power PC Processor 8 MB RAM 10 MB of free hard drive space 8X CD-ROM drive Color Monitor
back to top
INSTALLATION TIPS:
Windows Insert ETCR CD into the CD-ROM drive. Click the Start menu and select Run. Type X:\setup32.exe. (X equals the drive letter for your CD-ROM drive) Then click Ok. Enter the password from the CD case in the password box. Click OK to continue. Follow the on screen instructions to complete the install. The CD is required in the drive to run the program
MAC Insert ETCR CD into the CD-ROM drive. Double-click on ETCR icon. Double-click on the ETCR install icon Enter the password from the CD case in the password box. Then click Ok. Follow the on screen instructions to complete the install. The CD is required in the drive to run the program
back to top
ISSUES AND SOLUTIONS:
GENERAL
Issue: What is the password to get into Teacher Mode?
Solution: Please contact Software Support for the default password. If the default password was changed on the registration screen, it cannot be looked up. To reset it to the default, reinstall the ETCR.
back to top
Issue: Error: ETCR Content Mode Error
Solution: This error refers to the organization of the Content Mode. The directory "Additional Support Material" needs to be opened to view the contents of the ETCR in the content mode.
back to top
Issue: “There was an error opening this document. File does not begin with %pdf-“ while opening acrobat with Math Applications & Connections Course 3 ETCR
Solution: The following books generated the error message 'There was an error opening this document. Files does not begin with '%pdf-'.' after opening Acrobat Reader: Answer Key Master (teacher) Block Scheduling Booklet (teacher) Guiada de estudio y Evaluciones (student & teacher) Science and Mathematics Lab Manual (student & teacher) Solutions Manual (teacher) Teacher's Guide for 5-minute Check Transparencies & Teaching Transparencies (teacher) 5-minute Check Transparencies (teacher) Technical Masters (student & teacher) Transition Booklet (student & teacher) There is no fix for this issue at the present time.
back to top
Issue: Is this program networkable?
Solution: No. This program requires the cd in drive and it for a single user only.
back to top
WINDOWS
Issue: The password has been changed and it is not known what it is
Solution: You need to reinstall the software. The password is reset to the default this way
back to top
Issue: Error “Check ETCR.ini file” while opening pages or When opening pages one of the following happens: ETCR restarts, Message to install Reader, or nothing happens.
Solution: Edit the ETCR.ini file and tell it where the program to be look for the Adobe Acrobat Reader program. Steps to take: 1. Click on the start button, then Programs. 2. Right click on the Acrobat Reader icon, and choose PROPERTIES. 3. Click on the SHORTCUT tab, and write down everything it says for TARGET. 4. Close all of the windows you opened. 5. Go to START, then RUN 6. Type ETCR.INI in the open box and press ENTER. 7. On the line that says “ViewerPDF=” replace everything after the ViewerPDF= with the exact path you copied for the Acrobat Reader program. 8. After making the change, save the file and close the window, then try the program again.
back to top
Issue: “Error INS0432” While installing on Windows 95 B
Solution: Click the CLOSE button and just continue. Often it does not effect the installation.
back to top
Issue: After the error INS0432 appeared, the program halted the installation.
Solution: Delete the following files from the C:\Program Files\JSI\ETCR directory: Etcr.ini · Etcr.hlp Hgtids.dll Hsfqlds.dll Mfc40.dll Msvcrt40.dll Obdc.dll Delete the following files from the indicated subdirectories: Etcr.ini (C:\Windows) Userinfo.mgh (C:\Windows) Insight.dll (C:\Windows\system) Mfc250.dll (C:\windows\system)
back to top
Issue: Error “ETCR database not found” while using Win95B
Solution: There are 2 possible causes for this error message: At the prompt you typed X:\ for the database root directory. Substitute the appropriate drive letter of your CD-ROM drive for X. OR The ETCR.ini file may not have the correct drive for the database. You simply need to edit a file and tell it the letter designated for the CD-ROM drive.  Go to START, then RUN. Type ETCR.INI in the open box and press ENTER. On the line that says: Database= Replace everything after the "Database=" with the drive letter for the CD-ROM drive. After making the change, save the file, close the window, then try the program again.
back to top
Issue: Error “Extract failed: return from Extract=-4” when installing Acrobat Reader
Solution: Per the developer: This can occur on a system with very little free disk space on the C: drive. This is what may be happening: · During the install process, the compressed files are inflated into a temp directory on C: (or wherever the swap file is located) and used temporarily until installation is finished. If there is no room, you will have problems, it needs room for the installation utility to temporary store the uncompressed installation file and also the room for the program files to reside. Another thing to check is if it is an older CD drive, make sure disk is clean - This behavior can be due to part of the disk being dirty - it can start but not finish an operation.
back to top
Issue: When trying to run the ETCR I receive a message that msvert40.dll is not a Win32 application.
Solution: This message indicates that the incorrect setup program was run. This usually happens when setup is run from the 'add/remove programs' in the control panel which installs setup16. Run the setup32 install by clicking on Start, then Run Type X:setup32.exe and click enter. (If needed, change the X to your CD drive letter.)
back to top
Issue: Does this product run on Windows NT, Windows 2000/XP or OSX?
Solution: This product has had cursory testing on Windows NT, Windows 2000 and Windows XP. For Mac, the program must be booted into OS9 to run correctly. The program will not run in Classic mode from OSX. Our customer base uses a wide variety of operating systems and applications and our software must be developed to be used on some lower end systems to meet our customer needs. Because of this, we cannot guarantee that our software will always work as expected as new operating systems and other applications are developed. We encourage you to give our products a 'test drive' on any new system you plan to implement. If you are not satisfied with the performance of our products, we will do our best to deliver a compatible product to you in a timely manner or refund your money
back to top
Issue: When launching the setup an error stating “C:/Windows/system32 autoexec.nt (Config.nt) file was either not found or is missing”
Solution: Copy the file (Autoexec.nt or Config.nt) from the Windows\Repair folder to the Windows\System32 folder. This should work most of the time. If solution 1 doesn’t help then send customers to http://support.microsoft.com/default.aspx?scid=kb;en-us;324767
back to top
MACINTOSH
Issue: Error: “Execution Error” when running on Macintosh.
Solution: There are three known possibilities: Check to be sure that the Acrobat Reader program has been installed. Check your system resources. If you have only 8 MB of RAM, then you may need to turn Virtual Memory ON. (Click on the Apple/Control Panel/Memory and turn on VM.) Launch and then minimize Adobe Acrobat Reader; Launch ETCR; try opening a document. Minimize ETCR and maximize Adobe Acrobat Reader. The document should be displayed.
back to top
Issue: Error “The symbol font must be installed…” in Acrobat Reader.
Solution The font symbol is installed in the System Folder: Fonts Folder and the Apple GXGraphics extension is installed and active. Do one or more of the following: Make sure there are no more then 128 fonts in the System Folder: Fonts Folder, and then restart the computer. (Don’t remove the fonts Adobe Sans MM, Adobe Serif MM, Courier, Helvetica, Times, Symbol, and Zapf Dingbats from the Fonts Folder, since Acrobat requires them.) OR Disable the Apple GXGraphics extension, restart the computer, and then reinstalled Acrobat Reader or Acrobat Exchange.
back to top
Issue: Error: “Cannot use any more fonts” or “Only 128 fonts”
Solution: When you add fonts to the System Folder: Fonts folder in Mac OS, the system returns the error, "The Macintosh cannot use any more fonts at this time; only 128 fonts can be used at once." or the error, "Only 128 fonts can be used at once. To add a new font, first remove one from the Fonts folder." · Use a font management utility (e.g., Adobe Type Manager [ATM] Deluxe, Symantec Suitcase) that lets you store your fonts outside the System Folder: Fonts folder, then add fonts in that utility. OR · Move font suitcases out of the System Folder: Fonts folder before adding new fonts, so the folder contains a total of 128 or fewer font suitcases. The Mac OS System Folder: Fonts folder can only contain 128 font suitcases. A font suitcase can contain more than one font, however, so the Fonts folder can contain more than 128 fonts total.
back to top
Issue: Error “Creation error - please try a different folder name” during installation
Solution: The following procedures will correct this issue: Run the Acrobat Reader installation Drag the ETCR icon onto the desktop
back to top
Issue: Neither the user password nor the default password will open ‘teacher mode’
Solution: Go to the hard drive and locate the ETCR folder.  Delete the file Userinfo.MGH from the ETCR folder.  The teacher mode can now be activated using the default password
back to top
Issue: Printed pages only have the heading and page numbers
Solution: This is known to happen with the HP LaserJet 1100. Download the latest printer driver from the internet.
back to top