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Jamestown Reading Navigator
is a reading intervention program designed specifically for students in
grades 6-12 who are reading two or more reading levels below their grade in
school. |
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General Issues:
Is the Jamestown Reading Navigator Username and Password case
sensitive? Student
is getting Incorrect Password or need to lookup student password Teacher is getting Incorrect Password or teacher forgot their
password Can
student passwords be locked to prevent the student from changing them? I need to add a student to my school The students have been imported but now I need to add
one/several student(s) to my class I need to add a teacher to our school How do I move a student from one class to another? What is the difference between a Trek, a Quest, and a
Journey? My students completed the Placement test; I see a
score but no placement level. My student
has completed the Placement test; what do I do next? Can my student be placed into a specific Journey? I get a white screen when I launch a Journey. In a Journey when clicking on the video nothing
happens and we can not move forward How do I delete a class in Jamestown Reading Navigator? As a teacher how do I hear the student’s fluency
recording? I can not hear the student fluency recordings. As a teacher, how do I view the student’s writing
assignment? Can vocabulary cards, note cards, and responses to writing
prompts be printed? What bandwidth is required for the program? I need print material for my classroom. When
trying to log on my students receive a message that they do not have a
license. When trying to log on my students receive
a message that they are not assigned to a class. My students were imported but they can’t
log in. How do I assign a student to a new Trek? How do I re-assign a specific Journey? How does the JRN program determine if an
intervention is needed? My students can’t click the “next” button in
the Writing Assignment. |
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Windows
No
known issues |
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Mac No
known issues |
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SYSTEM REQUIREMENTS:
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Windows:
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MAC:
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INSTALLATION
TIPS:
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Windows:
1. Macromedia Flash Player plug-in must be 9 or
higher. Adobe Reader for cut scores on teacher reports and the download of
teacher documentation. |
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Macintosh:
1.
Macromedia
Flash Player plug-in must be 9 or higher. Adobe Reader for cut scores on
teacher reports and the download of teacher documentation. |
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GENERAL
ISSUES AND SOLUTIONS: |
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Issue: How
do I move a student from one class to another? Either to a new teacher’s
class or to another class from the same teacher. |
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Solution: The
steps are listed below. A student can be moved from one class to another in
the same school. 1.
Log in as the
teacher. 2.
Click Classes/Students tab. 3.
Click the Add/Delete Students link next to the name of the class in question. 4.
Choose the
student from the right column, click un-assign
between the two columns. 5.
Click Save. 6.
Log in as the
new teacher or if same teacher go to step 8. 7.
Click Classes/Students tab. 8.
Click the Add/Delete Students link next to the
class name where you would like to place the student. 9.
Choose the
student from the left column. Then click Assign
between the two columns. 10.
Click Save. |
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Solution:
At this time, this is a function that is done by McGraw-Hill Customer Support.
You can either call them at 1-800-282-4123 or email them at epgtech@mcgraw-hill.com. Please
include the following information: School District State Teacher name Student first name Student last initial |
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Solution: At this time, this is a function that is done by McGraw-Hill
Customer Support. You can either call them at 1-800-282-4123 or email them at
epgtech@mcgraw-hill.com. Please
include the following information: School District State Teacher name |
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Issue: Student is getting Incorrect Password or Need to lookup student password. |
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Solution: There is
not a way to look up a student password. The teacher can change the student’s
password. 1.
Log
on as the teacher. 2.
Click
the Classes/Students tab. 3.
Click
the Add/Delete Students link next
to the name of the class that contains the student. 4.
Click (once)
on the student’s name in the Assigned
Students column. 5.
Click
the Edit Student Information
button. 6.
Click
the Username/Password tab. 7.
Enter
a new password. Then click Assign New
Password 8.
Confirm
Change OK. |
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Issue: Teacher is getting Incorrect Password or teacher
forgot their password. |
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Solution: Please call Customer Support at
1-800-282-4123 to have password reset. |
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Issue: What is the difference between a Trek, a Quest, and
a Journey? |
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Solution: Trek = Level Quest = Unit Journey = Lesson |
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Issue: Is the |
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Solution: The Username is not; however, the password
is case sensitive. |
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Issue: In a Journey we click on the video and nothing
happens and we can not move forward. |
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Solution: Most likely your school is blocking MP3 files.
Your school’s computer support team will need to allow acceptance of these
files from the Jamestown Reading Navigator site. |
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Solution:
To request print material, please contact Sales at
888-232-6671. |
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back to top
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Issue: Can my student be placed into a specific Journey after
the placement test. |
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Solution: Not exactly. They can even opt to place the
student at the beginning or middle of the Trek. This applies
only to Treks 2, 3 and 4. “Middle” correlates to Journey 16 in Trek 2 & 3
and Journey 8 in Trek 4. |
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Issue: Student seems to be “stuck” in a Journey, or the page
keeps refreshing and will not allow the student to move forward. |
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Solution: Please contact Glencoe Customer Support at
1-800-282-4123 for assistance. |
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Issue: How do I delete a class in |
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Solution: At this
time there is no way to delete a class. |
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Issue: As a teacher, how do I hear the student’s fluency
recording? |
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Solution: To hear the student fluency recording in Jamestown
Reading Navigator, please try the following: 1. Log in as the teacher. 2. Click Classes/Students tab. 3. Click your class name. 4. Scroll to bottom of page. 5. Next to the student name, in the column
labeled Writing/Fluency Grades,
click Assign/Edit. 6. If the student has completed a Journey
there will be an option to View in
the Read Aloud column. 7. Click View. This will take the teacher directly to the fluency
recording. 8. Click Allow and then Close
on the Macromedia Flash Player Settings pop-up window. Click the Play button (it looks like a triangle
in a circle next to the word “Recording” ) to hear
the student’s fluency recording. |
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Issue: As a teacher, how do I view the student’s writing
assignment? |
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Solution: To view student
writing assignments in Jamestown Reading Navigator, please try the following: 1.
Log in as the
teacher. 2.
Click
Classes/Students tab. 3.
Click your
class name. 4.
Scroll to
bottom of page. 5.
Next to the
student name in the column labeled Writing/Fluency
Grades, click Assign/Edit. 6.
If the student
has completed a Journey there will be an option to View in the Write About It column. 7.
Click View. This will take the teacher
directly to the student writing assignment. |
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Solution:
This situation is most commonly caused by either the plug-in or browser
version not matching the system requirements.
Windows
XP
Internet Explorer 6 (or higher) or Firefox 1.5 Windows
2000 Internet
Explorer 6 or Firefox 1.0.7 MAC
10.4 (or
higher) Safari 2.0
or higher MAC
10.3 (or
higher) Safari
1.3.2 or higher |
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Solution: To hear student fluency recordings in
Jamestown Reading Navigator, please try the following: Steps to hear fluency: 1.
Log
in as the teacher. 2.
Click
Classes/Students tab. 3.
Click
your class name. 4.
Scroll
to bottom of page. 5.
Next
to the student name, in the column labeled Writing/Fluency Grades, click Assign/Edit. 6.
If
the student has completed a Journey there will be an option to View in the Read Aloud column. 7.
Click
View. This will take the teacher
directly to the fluency recording. 8.
Click
Allow and then Close on the Macromedia Flash Player
Settings pop-up window. 9.
Click
the Play button (it looks like a
triangle in a circle next to the word “Recording” )
to hear the student’s fluency recording. Things to troubleshoot if you can not hear the fluency
recording: 1.
Verify
that the sound on your computer is not muted. 2.
Verify
that your student’s headsets are functioning properly. 3.
Verify
with your IT staff that your firewall will allow .FLV files from our site www.jrnstudent.com; and allow RTMP
(Real Time Messaging Protocol) from your server to our server. 4.
Call
Glencoe Customer Support at 1-800-282-4123 |
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Issue: Can vocabulary cards, note cards, and responses to
writing prompts be printed? |
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Solution: The program does not include a print function
for these features, but you can right-click on the section (CTRL + mouse
click for Macintosh) to print the sections. |
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Solution: The video and audio is delivered in
“progressive streaming,” which means that it starts playing before being
completely downloaded (i.e. not streaming). |
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Issue: Can student passwords be locked to prevent the
student from changing them? |
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Solution: Not at this time. |
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Solution: There is
not a bandwidth setting for this program at this time. The list below
indicates the range of file sizes for the different media used in the
program. Direction
Audio File Size 16KB to 100KB Selection
Audio File Size 152KB to 1MB Video
File Size 2.2MB to 2.8MB |
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Issue:
My students completed the Placement test; I see a score but no placement
level. |
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Solution: This issue occurs when the student did not click
the Exit button at the end of the placement test and instead clicked the red
X to exit the browser. Each of these students will need to log in again and
click Start, which will take them to the end of the placement test. Then they
must hit the Exit button in order for the scores and placement to be sent to
our database. This is immediate so you will see their placement suggestion as
soon as they hit Exit. |
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Issue: My student has completed the Placement test;
what do I do next? |
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Solution: Once
the student completes the placement test, teachers will need to confirm or
adjust the results. Here are the steps: The teacher will do the
following: 1. Login as the teacher. 2. Click Class/Students.
3. Click the Set/Reset
link in the Placement column to
the right of the class name. 4. Students that took the placement test will have a
Placement Test Scores number and the Trek they were placed into (Placement
Level column). You have two options at
this point for students that have taken the placement test: A. You can accept the
Placement Level Trek in which Jamestown Reading Navigator has placed the
student. To do this, click the box to the right of the drop down menu and
click the Set box. Then click Set Level at the bottom of the screen. B. You can change the
Placement Level Trek and/or Journey by using the drop down menus. Select the
Placement Trek and/or Journey you would like for the student from the drop
down menus, and then click the box to the right. Next click Set Level at the bottom of the
screen. At this time, do not
use the SET ALL box. Future enhancements that will improve this feature
are planned. Any student that has not
logged in and completed the placement test will not have a score. Make sure
to not set their Trek level until after they complete the placement test. If the test was
administered offline please make sure the teacher enters the student’s Trek
placement before the student logs in. if not, the student will be forced to
take the online placement test. |
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Issue: When trying
to log on my students receive a message that they do not have a license. |
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Solution: This
happens when students are imported but not given a license in RMS. Please
note that they will need to be added to a class once they are licensed. |
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Issue: When
trying to log on my students receive a message that they are not assigned to
a class. OR My students were imported but they can’t log in. |
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Solution: This
happens when students are imported and licensed, but not assigned to a class.
To add students to a class do the following: 1.
Log in as the
teacher. 2.
Click Classes/Students tab. 3.
Click the Add/Delete Students link next to the name of the class in question. 4.
Choose the
student from the left column and click assign
between the two columns. 5.
Click Save. |
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Issue: The students have been imported but now I
need to add one/several student(s) to my class. |
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Solution: |
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1.
Log in as the
teacher. 2.
Click Classes/Students tab. 3.
Click the Add/Delete Students link next to the name of the class in question. 4.
Choose the
student from the left column and click assign
between the two columns. 5.
Click Save. |
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Issue: How do I
assign a student to a new Trek? |
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Solution:
1.
Log in as
teacher. 2.
Click on Classes/Students
tab. 3.
Next to class
under Placement column click Set/Reset. 4.
Next to
student name under Set/Reset Placement Level choose Trek level from pull down
menu, choose beginning or middle, check the box under Set column. 5.
Click Save. |
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Solution:
1.
Log in as
teacher. 2.
Click on
Classes/Students tab. 3.
Click on Class
Name. 4.
Next to
student name under Journey Controls click Assign a Journey. 5.
Next to Assigned
Journey choose the Trek, Quest and Journey you would like the student to
review. 6.
Click Save. |
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Issue: How does the JRN program
determine if an intervention is needed? |
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Solution: Students who score below 75% or miss more than one of the four vocabulary questions or skill questions on the journey tests then go through the re-teach provided within the journey lessons. Students are placed on the intervention report if they score below 75% on the re-teach. |
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Issue: My students can’t click the
“next” button in the Writing Assignment. |
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Solution:
Students must meet the following requirements before the Next button is enabled
during each step of the writing assignment in Treks 2, 3, and 4. Step 1--Plan (Students
need to review the entire Writing Assignment and create a Plan as part of
their writing process) Click on the Ideas,
Rubric, and Words tabs on the right. Enter text in the Plan
input area and click Save. Step 2--Draft (Students
will create a first Draft as part of the writing process ) Enter text in the Draft
input area and click Save. Step 3--Revise (Students
will review and revise their Draft as part of the writing process) Alter the text in the
Revise input area and click Save. Step 4--Publish (Students
must review their work for typos, spelling errors, etc. as part of the
writing process) Alter the text in the Publish input area and click Submit. |
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Issue: Students receive the message:
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Solution:
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Solution:
A shared object, sometimes referred to as a "Flash cookie," is a
data file that can be created on your computer by the sites that you visit.
Shared objects are most often used to enhance your web-browsing
experience--for example, by allowing you to personalize the look and feel of
a website that you frequently visit. Shared objects, by themselves, can't do
anything to or with the data on your computer. More important, shared objects
can never access or remember your e-mail address or other personal
information--unless you willingly provide such information. To adjust the amount of space allocated on your
machine for these “Flash cookies” following these steps: 1.
Click this
link: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager03.html 2.
Adjust the Global Storage Settings to at least
10mb (100mb recommended) If that does not work, click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
and adjust the Website Storage Settings
for www.readingnavigator.com
(you will need to select the website from the list and adjust
individually). Note: These settings may need to be adjusted at the
workstation level or when logged on as the student user; it depends on how
the school’s network is configured. You may also want to ask if the school
tech can adjust these settings globally, as it would be much more efficient. |
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