Jamestown Reading Navigator

 

System Requirements

Installation Tips

Issues & Solutions

 

 

Jamestown Reading Navigator is a reading intervention program designed specifically for students in grades 6-12 who are reading two or more reading levels below their grade in school.

 

 

 

General Issues:

 

Is the Jamestown Reading Navigator Username and Password case sensitive?

 

Student is getting Incorrect Password or need to lookup student password

 

Teacher is getting Incorrect Password or teacher forgot their password

 

Can student passwords be locked to prevent the student from changing them?

 

I need to add a student to my school

 

The students have been imported but now I need to add one/several student(s) to my class

 

I need to add a teacher to our school

 

How do I move a student from one class to another?

 

What is the difference between a Trek, a Quest, and a Journey?

 

My students completed the Placement test; I see a score but no placement level.

 

My student has completed the Placement test; what do I do next?

 

Can my student be placed into a specific Journey?

 

I get a white screen when I launch a Journey.

 

In a Journey when clicking on the video nothing happens and we can not move forward

 

Student seems to be “stuck” in a Journey, or the page keeps refreshing and will not allow the student to move forward

 

How do I delete a class in Jamestown Reading Navigator?

 

As a teacher how do I hear the student’s fluency recording?

 

I can not hear the student fluency recordings.

 

As a teacher, how do I view the student’s writing assignment?

 

Can vocabulary cards, note cards, and responses to writing prompts be printed?

 

Is the audio/video streaming?

 

What bandwidth is required for the program?

 

I need print material for my classroom.

 

When trying to log on my students receive a message that they do not have a license.

 

When trying to log on my students receive a message that they are not assigned to a class.

 

My students were imported but they can’t log in.

 

How do I assign a student to a new Trek?

 

How do I re-assign a specific Journey?

 

How does the JRN program determine if an intervention is needed?

 

My students can’t click the “next” button in the Writing Assignment.

 

Students receive the message: “Jamestown Reading Navigator does not allow more than one version of a window to be open at a time.”

 

Students receive the error: “A shared object error has occurred.  Your system administrator must update your browser settings before you can continue with Jamestown Reading Navigator in this browser. Please click here to close the LP window, ask to have your settings updated and try again.”

 

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Windows

 

No known issues

 

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Mac

 

No known issues

 

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SYSTEM REQUIREMENTS:

 

Windows:

  • Intel Pentium 3 processor 1 GHz (or higher)
  • 256 MB RAM (or higher)
  • Windows XP, IE 6 or higher, or Fire fox 1.5, Macromedia Flash 9.0 or higher
  • Windows 2000, IE 6, or Fire fox 1.0.7 and Macromedia Flash 9.0 or higher
  • Microphone at each station for Fluency
  • Speakers or headphone
  • Color Monitor with Screen Resolution 800X600
  • T1 or greater for labs/classroom
  • Cable modem or DSL for home use.
  • Adobe Acrobat Reader

 

MAC:

  • PowerPC G3, 266 GHz or higher
  • 256 MB RAM (or higher)
  • MAC OSX 10.4 or higher, Safari 2.0 or higher and Macromedia Flash 9.0 or higher
  • MAC OSX 10.3 or higher, Safari 1.3.2 or higher and Macromedia Flash 9.0 or higher
  • Microphone at each station for Fluency
  • Speakers or headphone
  • Color Monitor with Screen Resolution 800X600
  • T1 or greater for labs/classroom
  • Cable modem or DSL for home use.
  • Adobe Acrobat Reader

 

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INSTALLATION TIPS:

 

Windows:

1.       Macromedia Flash Player plug-in must be 9 or higher. Adobe Reader for cut scores on teacher reports and the download of teacher documentation.

 

Macintosh:

1.      Macromedia Flash Player plug-in must be 9 or higher. Adobe Reader for cut scores on teacher reports and the download of teacher documentation.

 

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GENERAL ISSUES AND SOLUTIONS:

 

Issue:  How do I move a student from one class to another? Either to a new teacher’s class or to another class from the same teacher.

 

Solution: The steps are listed below. A student can be moved from one class to another in the same school. 

1.       Log in as the teacher.

2.       Click Classes/Students tab.

3.       Click the Add/Delete Students link next to the name of the class in question.

4.       Choose the student from the right column, click un-assign between the two columns.

5.       Click Save.

6.       Log in as the new teacher or if same teacher go to step 8.

7.       Click Classes/Students tab.

8.       Click the Add/Delete Students link next to the class name where you would like to place the student.

9.       Choose the student from the left column. Then click Assign between the two columns.

10.       Click Save.

 

 

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Issue: I need to add a student to my school

 

Solution: At this time, this is a function that is done by McGraw-Hill Customer Support. You can either call them at 1-800-282-4123 or email them at epgtech@mcgraw-hill.com. Please include the following information:

 

School

District

State

Teacher name

Student first name

Student last initial

 

 

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Issue:  I need to add a teacher to our school

 

Solution:  At this time, this is a function that is done by McGraw-Hill Customer Support. You can either call them at 1-800-282-4123 or email them at epgtech@mcgraw-hill.com. Please include the following information:

 

School

District

State

Teacher name

 

 

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Issue:  Student is getting Incorrect Password or

Need to lookup student password.

 

Solution:  There is not a way to look up a student password. The teacher can change the student’s password.

1.       Log on as the teacher.

2.       Click the Classes/Students tab.

3.       Click the Add/Delete Students link next to the name of the class that contains the student.

4.       Click (once) on the student’s name in the Assigned Students column.

5.       Click the Edit Student Information button.

6.       Click the Username/Password tab.

7.       Enter a new password. Then click Assign New Password

8.       Confirm Change OK.

 

 

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Issue:  Teacher is getting Incorrect Password or teacher forgot their password.

 

Solution:  Please call Customer Support at 1-800-282-4123 to have password reset.

 

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Issue:  What is the difference between a Trek, a Quest, and a Journey?

 

Solution: 

Trek = Level

Quest = Unit

Journey = Lesson

 

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Issue:  Is the Jamestown Reading Navigator Username and Password case sensitive?

 

Solution:  The Username is not; however, the password is case sensitive.

 

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Issue:  In a Journey we click on the video and nothing happens and we can not move forward.

 

Solution:  Most likely your school is blocking MP3 files. Your school’s computer support team will need to allow acceptance of these files from the Jamestown Reading Navigator site.

 

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Issue: I need print material for my classroom

 

Solution: Jamestown Reading Navigator has a variety of print material that accompanies the online program.

  • Have the teacher check the Downloads tab on the main teacher screen. Most everything they need is available as a printable PDF.
  • Four inClass Reader books that relate to guiding questions, reading skills, and online quizzes.
  • Two issues of inTime magazine, one issue of inTime magazine in Spanish designed to encourage additional independent reading.

To request print material, please contact Sales at 888-232-6671.

 

 

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Issue:  Can my student be placed into a specific Journey after the placement test.

 

Solution:  Not exactly. They can even opt to place the student at the beginning or middle of the Trek. This applies only to Treks 2, 3 and 4. “Middle” correlates to Journey 16 in Trek 2 & 3 and Journey 8 in Trek 4.

 

 

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Issue:  Student seems to be “stuck” in a Journey, or the page keeps refreshing and will not allow the student to move forward.

 

Solution:  Please contact Glencoe Customer Support at 1-800-282-4123 for assistance.

 

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Issue:  How do I delete a class in Jamestown Reading Navigator?

 

Solution: At this time there is no way to delete a class.

 

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Issue:  As a teacher, how do I hear the student’s fluency recording?

 

Solution: To hear the student fluency recording in Jamestown Reading Navigator, please try the following:

1.       Log in as the teacher.

2.       Click Classes/Students tab.

3.       Click your class name.

4.       Scroll to bottom of page.

5.       Next to the student name, in the column labeled Writing/Fluency Grades, click Assign/Edit.

6.       If the student has completed a Journey there will be an option to View in the Read Aloud column.

7.       Click View. This will take the teacher directly to the fluency recording.

8.       Click Allow and then Close on the Macromedia Flash Player Settings pop-up window.

Click the Play button (it looks like a triangle in a circle next to the word “Recording” ) to hear the student’s fluency recording.

 

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Issue:  As a teacher, how do I view the student’s writing assignment?

 

Solution:  To view student writing assignments in Jamestown Reading Navigator, please try the following:

1.       Log in as the teacher.

2.       Click Classes/Students tab.

3.       Click your class name.

4.       Scroll to bottom of page.

5.       Next to the student name in the column labeled Writing/Fluency Grades, click Assign/Edit.

6.       If the student has completed a Journey there will be an option to View in the Write About It column.

7.       Click View. This will take the teacher directly to the student writing assignment.

 

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Issue: I get a white screen when I launch a Journey.

 

Solution: This situation is most commonly caused by either the plug-in or browser version not matching the system requirements.

 

  • Check that you have Macromedia Flash Player version 7.0 (or higher) installed. If not, please go to www.macromedia.com and download the Flash Player.

 

  • Verify that you are using the proper browser.

Windows XP              Internet Explorer 6 (or higher) or Firefox 1.5

Windows 2000           Internet Explorer 6 or Firefox 1.0.7

 

MAC 10.4 (or higher)          Safari 2.0 or higher

MAC 10.3 (or higher)          Safari 1.3.2 or higher

 

 

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Issue:  I can not hear the student fluency recordings

 

Solution:  To hear student fluency recordings in Jamestown Reading Navigator, please try the following:

 

Steps to hear fluency:

1.       Log in as the teacher.

2.       Click Classes/Students tab.

3.       Click your class name.

4.       Scroll to bottom of page.

5.       Next to the student name, in the column labeled Writing/Fluency Grades, click Assign/Edit.

6.       If the student has completed a Journey there will be an option to View in the Read Aloud column.

7.       Click View. This will take the teacher directly to the fluency recording.

8.       Click Allow and then Close on the Macromedia Flash Player Settings pop-up window.

9.       Click the Play button (it looks like a triangle in a circle next to the word “Recording” ) to hear the student’s fluency recording.

Things to troubleshoot if you can not hear the fluency recording:

1.       Verify that the sound on your computer is not muted.

2.       Verify that your student’s headsets are functioning properly.

3.       Verify with your IT staff that your firewall will allow .FLV files from our site www.jrnstudent.com; and allow RTMP (Real Time Messaging Protocol) from your server to our server.

4.       Call Glencoe Customer Support at 1-800-282-4123

 

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Issue:  Can vocabulary cards, note cards, and responses to writing prompts be printed?

 

Solution:  The program does not include a print function for these features, but you can right-click on the section (CTRL + mouse click for Macintosh) to print the sections.

 

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Issue:  Is the audio/video streaming?

 

Solution:  The video and audio is delivered in “progressive streaming,” which means that it start