McGraw-Hill EPG
Technical FAQ

Interactive Tutor Self-Assessment (ITSA)

 

System Requirements

Windows Installation

Macintosh Installation

Issues & Solutions

 

The Interactive Tutor Self-Assessment Software allows your students to check their subject matter knowledge and understanding as they work through their textbook.

 

ISSUES:

 

General

 

The answers do not print on a student report.

 

The fonts used for the overviews, quizzes, and reports do not appear properly.

 

A student forgets his or her password.

 

The teacher password does not work or is not available.

 

The program does not correctly interpret a student’s typed response.

 

A student cannot repeat a quiz.

 

The Score Item button is not available for a quiz.

 

The software displays an error message when a student attempts to save his or her work.

 

New student records are not saved in the appropriate location.

 

What steps are required to remove (uninstall) the program?

 

How do you get into the Teacher Utilities?

 

Will this program run on Windows 2000/XP or OSX?

 

Can this program be networked?

 

Mac Issues

 

On Mac OS9  (OSX machine running Classic) the default password was changed and no one knows what it is

 

 

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SYSTEM REQUIREMENTS:

 

Windows:

  • Windows 98 or higher
  • Color monitor
  • High-density 3.5” disk drive
  • 4 MB RAM
  • Mouse
  • Printer (optional, but recommended)

 

MAC:

·         Power Mac or higher

·         OS 8.6 (or higher)

·         Color monitor

·         High-density 3.5” disk drive

·         3 MB RAM

·         Mouse

·         Printer (optional, but recommended)

 

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INSTALLATION TIPS:

 

Windows 98/2000/XP:

 

1.       Insert Program Disk 1 into the Floppy Drive. For the CD version, insert CD in CD drive.

2.       Click START and choose RUN.

3.       Type a:\setup and press ENTER. For the CD version enter the drive letter for the CD in place of the a: (example  D:\setup).

4.       Follow the on-screen instructions. 

5.       The program creates the necessary folders.  The default folder is ITSA.

 

Network Installation for Windows:

1.       Insert Program Disk 1 into the Floppy Drive. For the CD version, insert CD into the CD drive.

2.       Click on Start, then Run.

3.       Floppy version, type a:\setup.exe and press ENTER.  For the CD version enter the drive letter for the cd-rom drive in place of the a: (example  D:\setup).

4.       Change the destination folder to the network drive and click OK to install the program.

5.       Once installation is complete, close the installation windows.

6.       Create a shortcut on the local workstation desktop that browses out to ITSA.exe located in the  network ITSA folder.

7.       Launch the program by double clicking on the shortcut.

 

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Macintosh Install:

1.       Insert Program Disk 1 into the disk drive.  For the CD version, insert CD into CD drive.

2.       Double-click the installation program icon.

3.       Indicate the folder where you want to install the program.

4.       Follow the onscreen instructions.

5.       The program creates the necessary folders.  The default folder is Interactive Tutor with another folder inside that has the name of the title of the book (example: American History-Early Years).

 

Network Installation for Mac:

1.       Insert the Interactive Tutor Self-Assessment Software installation disk in the disk drive.

2.       Double-click the installation program icon.

3.       Indicate the server and folder where you want to install the program.

4.       Follow the prompts on the screen. The installation program creates a folder called Interactive Tutor and another folder inside it (example, Network Server:  Interactive Tutor: American History).

5.       Then the installation program copies the necessary files to the network server.

6.       Remove the installation disk from the drive.

 

Startup Instructions:

1.       Turn on the computer.

2.       Locate the Interactive Tutor program icon for the appropriate textbook.

3.       Double-click the program icon to start the software.

4.       Click on the splash screen to display the Student Registration dialog box.

5.       If the Main menu already appears on the screen, choose Open.

6.       Record option from the File menu to display the Student Registration dialog box.

 

Network Considerations:

·         The Interactive Tutor Self-Assessment Software can be installed and run from a network server. However, you can use the network resources to print reports and store student performance data even if you install the program on individual computers.

·         If your computers are connected to a network, printing is handled automatically. The program directs all reports to the specified printer, and the software prints the student's name on all performance reports.

·         Another benefit of using a network is that you can use it to store class information. This is especially useful when you create or update classes. If you install and run the program from a network server, students can access their files from one central location. On stand-alone computers, you must copy the class information to each computer.

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ISSUES AND SOLUTIONS:

 

Issue:  The answers do not print on a student report.

 

Solution:  The preference options are initially set to print answers, but you can turn this option off.  Check the setting in the teacher utilities.

 

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Issue:  The fonts used for the overviews, quizzes, and reports do not appear properly.

 

Solution: 

Windows:  The program requires these TrueType fonts:  Arial, Times New Roman, and Courier New.

Macintosh:  The program requires Geneva, Courier, and Times.

 

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Issue:  A student forgets his or her password.

 

Solution:  Use the Update Student Information option in Teacher Utilities to determine a student’s password.

 

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Issue:  The teacher password does not work or is not available.

 

Solution:  Please contact Glencoe Software Support at 1-800-437-3715 8am to 6pm Eastern Time or anytime at epgtech@mcgraw-hill.com.

 

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Issue:  The program does not correctly interpret a student’s typed response.

 

Solution:  The program does not accept misspelled words.  Proper capitalization is also required.  For example, if the student enters “great depression” it would be marked as incorrect since the answer it was looking for was “Great Depression”.

 

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Issue:  A student cannot repeat a quiz.

 

Solution:  The initial preference setting allows students to repeat any quiz, but you can turn this option off.  Check the settings in the teacher utilities for the class assigned to your students. Steps:

 

  1. Log into Teacher Utilities
  2. Click on Update Class Information, then the class in question, then edit
  3. Adjust the option for repeating quizzes.

 

 

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Issue:  The Score Item button is not available for a quiz.

 

Solution:  The Score Item button is initially enabled, but may be turned off.  Check the class setting in the teacher utilities. Steps:

 

  1. Log into Teacher Utilities
  2. Click on Update Class Information, then the class in question, then edit
  3. Adjust the option for “students to score items”

 

 

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Issue:  The software displays an error message when a student attempts to save his or her work.

 

Solution:  Students must have the proper write-access privileges before they can save their work to a network server. 

 

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Issue:  New student records are not saved in the appropriate location.

 

Solution:  By default, the ITSA program attempts to save new student data in the program folder.  Change the data path using the Set Data Location option. Steps:

 

  1. Log into Teacher Utilities
  2. Click on the “Set Data Location” option
  3. Adjust the location as needed

 

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Issue:  What steps are required to remove (uninstall) the program?

 

Solution: 

 

Windows:  Locate the ITSA files on the hard-drive or Network drive and delete folder.

 

Macintosh:  Drag the program folder (HardDrive: Interactive Tutor) and its contents to the trash can.

 

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Issue:  How do you get into the Teacher Utilities?

 

Solution:  Please contact Glencoe Software Support at 1-800-437-3715 8am to 6pm Eastern Time or anytime at epgtech@mcgraw-hill.com.

 

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Issue:  Will this program run on Windows 2000/XP or OSX

 

Solution:  Cursory testing performed on Windows XP and 2000 machines have not revealed any issues. For Mac, this program will run in Classic mode.

 

Our customer base uses a wide variety of operating systems and applications and our software must be developed to be used on some lower end systems to meet our customer needs.  Because of this, we cannot guarantee that our software will always work as expected as new operating systems and other applications are developed.  We encourage you to give our products a 'test drive' on any new system you plan to implement.  If you are not satisfied with the performance of our products, we will do our best to deliver a compatible product to you in a timely manner or refund your money

 

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Issue: Can this program be networked?

 

Solution: Yes, this program is networkable. It has been tested on a Windows server. Windows instructions are here: Win Network Installation . This product has not been tested on a Mac server. Mac server instructions are here: Mac Network Installation .

 

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Issue: On Macintosh OS 9 (OSX machines running Classic also) the default password was changed and no one knows what it is.

 

Solution:

 

1.       Backup the program.

2.       Open ITSA and at the student login screen, click on ALL CLASSES and write down all class names exactly as they appear.  Note:  If there is only 1 class you can open the ITSA Classes document in TextEdit and write down the class name immediately following 'No Class Assigned.'

3.       On the Hard drive, open the Classes subfolder of Interactive Tutor and drag the ITSA Classes document to the trashcan.

4.       Login as the teacher using the default password and add new classes using same class names you wrote down earlier.

 

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